This Privacy Policy applies to the access and use of the Doo Cloud International Website currently located at cloud.doo.com, and the use by registered users of the Doo Cloud Platform of Doo Cloud products and services (the “Cloud Services”) provided by the Doo Cloud entity listed in Clause 2 of the Terms of Use (referred to as “we”, “our” or “Doo Cloud” hereinafter). Terms not defined in this Privacy Policy shall have the same meaning as in the Terms of Use of the Doo Cloud Platform.
This Privacy Policy sets out how we collect, use, transfer, retain, secure and disclose your personal data and/or personal data about your customers or end users that you provide to us pursuant to your use of the Doo Cloud Platform and/or our Cloud Services, as well as other terms relating to data location. It also describes your choices regarding use, access and correction of your personal data.
Many of our Cloud Services offered through the Doo Cloud Platform are intended for use by business organizations. If you use your organization’s email address to register an account and purchase or use our Cloud Services, the owner of the domain associated with your organization’s email address, and/or your organization, may monitor or control your account with the Doo Cloud Platform and access, process, and/or control your personal data, as well as the contents of your communications and files. Your organization’s use of our Cloud Services may be subject to your organization’s own rules or policies, and you shall direct all privacy enquiries relating to such rules or policies to your organization’s administrators. We are not responsible for the privacy or security practices of your organization.
Cloud Services may be used by our customers (i.e. registered users of Doo Cloud) to develop or host their own services and products for the customer’s end users. Any information collected or handled by Doo Cloud in such circumstances is processed on behalf of our customer who controls the collection and use of such information. We do not have a direct relationship with the end users of our customers. Where this is the case, end users should direct all privacy enquiries, such as any requests to access, correct, amend or delete personal data, to the Doo Cloud customer providing their services or products. We are not responsible for the privacy or security practices of our customers.
A. COLLECTION OF PERSONAL DATA
- If you are (i) an individual or (ii) a representative of a business organization at the time you register to become a user of the Doo Cloud Platform and/or purchase Cloud Services, you may be asked to complete registration forms which require you to provide information such as your email address, mobile number, country, preferred language, name, contact address, and screen nickname. You may also provide to us additional optional contact information in your account profile, such as email address for sub-accounts, and additional contact phone numbers.
- We record details of your activities (including any purchase or use of our product offerings and services) when you use the Doo Cloud Platform and/or certain Cloud Services for legal and/or business purposes. If you make purchases or otherwise transact online through the Doo Cloud Platform, we also collect information related to such transactions including, but not limited to, the types and specifications of the Cloud Services, pricing information, and any trade dispute/complaint records.
- When you contact our customer support, sales or other departments, we may record the communications for security and customer services purposes and collect additional information to verify your identity.
- If you make online purchases for our Cloud Services through the Doo Cloud Platform, you may be required to provide information related to your payment instrument (such as credit cards), including information about your payment instrument organization, your payment instrument number, the security code, and the expiration date of your payment instrument, directly to our payment service provider.
- Please note that certain categories of data are necessary for us to provide the Cloud Services, such as user name, address, phone number, and email address. These categories will be specified at the time of collection. In the event that you do not provide any or sufficient data marked as mandatory, we may not be able to complete the registration process or provide you with our Cloud Services.
- We also record records of users’ buying and browsing activities on the Doo Cloud Platform, including but not limited to Internet Protocol (“IP”) addresses, browsing patterns and purchasing patterns. In addition, we automatically gather statistical information about our Doo Cloud Platform and visitors to our Doo Cloud Platform including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.
- We may from time to time collect additional information from you (such as copies of identification documents) and obtain information about you from third parties in order to carry out risk control, fraud prevention and compliance procedures. For example, we may collect payment-related information from third parties and combine it with information we collect about you for the purpose of fraud prevention and risk control.
B. PURPOSES FOR THE COLLECTION, RETENTION, USE, DISCLOSURE AND TRANSFER OF PERSONAL DATA
We collect, retain, use and disclose personal data for the following purposes:
- processing your registration as a user, providing you with a user ID for our Doo Cloud Platform and maintaining and managing your registration;
- providing you with customer service and responding to your queries, feedback, claims or disputes;
- providing the Cloud Services to you and/or your end users;